Fast and accurate turnaround for retail CCTV DSAR
Steven Cavanagh, Compliance Manager at Communications Plus, a subsidiary of O2
“I'm ever so grateful for what they did for us because they saved me a lot of time in my working day.”
Feeling the pressure of a CCTV DSAR deadline?
Let Steven Cavanagh, a dedicated professional in the retail industry, tell you about his experience.
Background and challenge
Communications Plus manages a segment of O2 Mobile stores across the UK. After encountering its first CCTV DSAR, the stakes were high: they only had a week to respond and six hours of footage requiring redaction.
Manually redacting this amount of footage would have easily taken 1-2 weeks without the right tools and/or expertise to complete the job.
The first-time DSAR challenge: no room for error
“I couldn’t believe the accuracy of automated redaction - even more so how much time it saved.”
Steven was in search of a platform that could deliver fast and accurate results without requiring extensive technical know-how. Upon discovering Secure Redact, Steven was quickly onboarded with the SaaS service. The Pimloc team guided him through the software, ensuring he could efficiently use the system for his urgent needs. This hands-on approach provided Steven with the confidence and tools needed for effective video redaction.
“Given our tight time frame, the Pimloc team were all receptive to the quick turnaround we needed.”
The value of the Secure Redact platform
Secure Redact not only met but exceeded Steven’s expectations, offering accuracy and speed that manual methods couldn't match. Secure Redact proved to be an indispensable asset for Communications Plus, ensuring that they could meet their compliance needs swiftly and effectively. This efficiency allowed the team to focus on their core business activities, knowing their DSAR compliance was in capable hands.